Our goal is to ensure that all our customers are 100% satisfied. If you're unhappy with your purchase, you may return it within 30 days of the order date for a full refund.

Returns

Our standard return policy lasts 30 days. If 30 days have passed since your purchase, we typically can't offer a refund or exchange. To initiate your return, please email us at support@xspecial.co.

Refunds (If Applicable)

Once your return is received, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.

Late or Missing Refunds (If Applicable)

It may take some time before your refund is officially posted.
If you've not received your refund within 2 weeks, please get in touch with us at support@xspecial.co.

Exchanges (If Applicable)

We only replace items within 30 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@xspecial.co and return your item to:

XSpecial - Investxol Corp.
20900 NE 30th Ave # 200
Miami, FL 33180-2162
Aventura, FL, US 33180

Shipping

To return your product, you should mail your product to:

XSpecial - Investxol Corp.
20900 NE 30th Ave # 200
Miami, FL 33180-2162
Aventura, FL, US 33180

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Upon request, we can provide a prepaid return shipping label, and deduct the cost from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.